A Closer Look at Indias Outsourcing Industry

india outsourcing

These big corporations usually have more than 200 seats for their company. It will be difficult for Indian BPO companies if they pull out their investments. The telemarketing businesses entirely stopped because of the closure of all trades. However, maintenance of office spaces is still essential, or there will be consequences once the businesses reopen. As a result, there are continuous expenses, and no profit is coming in.

Speaking of establishments, the country also has a lot of space to build new infrastructures. Foreign investors can use this space to develop their own outsourcing company. On top of that, this country’s property price is more affordable compared to industrialized countries in Europe. Thus, administrative work and checking all the requirements is an overwhelming task to do.

  • You can outsource any business task, function or process to a third-party vendor in India as long as there is a feasibility of data transfer.
  • A recent report provided by NASSCOM showed that in 2020 alone, the country had over 4.36 million IT professionals.
  • ValueCoders is a software development company with a sturdy experience of 13+ years in developing high-quality software solutions.
  • By leveraging their extensive experience and domain expertise, ValueCoders helps businesses enhance their digital presence, streamline operations, and achieve tangible business results.
  • WeblineIndia provides startups, and small, medium, and large organisations with all forms of online and mobile development and consulting services.

Amidst all this, outsourcing in India has emerged as the most viable choice. Today, businesses are shifting their attention to enhancing their operations in centers located in India to increase profitability. Still, if you want quality services, we recommend using top-notch developers like the ones we have on board at TMS. In creative work, the Philippines have garnished some reputation in recent years.


Our world has become increasingly connected through the digital sphere, resulting in the exponential growth of social media platforms. Furthermore, companies need to ensure the safety and security of their customers on their digital platforms. Transaction management and complex data processing are also some of the most sought-after back-office processes that businesses look to outsource.

Today, several companies outsource their customer support departments to India. From then the outsourcing market in India has grown in leaps and bounds. According to a study, in the next four years, the BPO services market in India is expected to grow at aCAGR of 7.63%. An NDA is an agreement signed between the client company and its partner software development company. It acts as a formal agreement to protect the privacy of the foreign company and keep the software development project confidential. Tech Mahindra is a software development, IT services, and consulting company based in Pune.

india outsourcing

We’ll also cover six software services that you can outsource to the country. Before you begin looking for the appropriate IT outsourcing company, make a general plan of where you want to go. If you identify your goals and have a good sense of your project requirements, you’ll have a clear direction to pursue as well as a better grasp of the type of partner you need. You’ll know if you need a partner or if an advisor or support is sufficient.

Knowledge process outsourcing (KPO) services

The Information Technology Act and other IT policies in India empower the growth of the IT industry and make it easy for western companies to collaborate with Indian IT companies. In today’s world, the only way to reduce overhead and increase profits is to outsource. In the global market, all multinational corporations and other large corporations want to reduce their variable & fixed overheads, which has a huge impact on their profits. In terms of outsourcing, India is steadily marching toward global dominance. Generally speaking, the Philippines is the Call Center Capital of the World.

The next important service that most organizations, be it an established enterprise or a budding startup, outsourcing product development could help you get the product developed. You can even ask for a prototype or MVP of your project before they move to create the final product. Kearney’s 2019 Global Services Location Index, India is ranked one in terms of attractiveness for outsourcing. There are over 500 companies in India that are catering to the varying requirements of the western countries. Apart from that, there are some interesting and eye-opening statistics for outsourcing to India. You can directly share any inputs with them and get any changes implemented right in front of you.

  • You may think about doing this to understand/study the market, identify the products and services, or start your operations by job outsourcing.
  • Initially, there were also many freelancers or companies from India that did not deliver great quality.
  • Another report by Korn Ferry study states that India will have 1 million surplus skilled tech workers and will become the technology leader by 2030.
  • Moreover, Indians also prioritize their education so you are assured that your outsourced team will be knowledgeable about the business functions you assign.

In this post, I will share with you all the top strategies that will work for you and are very easy to implement. By following the tips below I can assure you that the VA that you will hire will not only meet your expectation but exceed it. You are not in the market for cheap labor but for quality labor at a low cost. Pros• Will work exclusively for you.• Better candidates to select from.

Easier Communication

With a focus on building long-term partnerships and exceeding client expectations, CMARIX remains a trusted IT outsourcing partner for businesses worldwide. Let’s dive into the list and explore the cream of the crop in the Indian IT outsourcing landscape. Considering Efficiency, infrastructure, culture, and management would be best when looking for a BPO partner. With the challenges experienced by the above companies that outsource to India, you might wonder whether focusing only on a single outsourcing destination is still intelligent. Besides, you may also not want your business to experience such failures.

(3) A Company may apply for registration to the Authority in the proforma prescribed by the Authority from time to time. ‘Domestic OSP’ are the OSP providing the Application Services within national

boundaries. ‘International OSP’ are the OSP providing the Application Services beyond

national boundaries.

Why do businesses outsource?

Outsourcing to India your non-core tasks is generally a good idea as long as you have chosen the right outsourcing company to partner with. The country also has a strong network of IT/ITeS promotion bodies and groups with special tax incentives for the Indian outsourcing and BPM industry. During the COVID-19 pandemic, government bodies have also made it easier for BPO employees to work from anywhere with the removal of the registration requirements and reduction of compliance burden. This will go a long way in enabling remote work for BPO employees, now and in the future.

An ideal outsourcing partner leverages a dedicated staff and proper technology to provide uninterrupted support round the clock. Companies can direct their focus on their core business activities by enlisting an outsourcer for ing these services. Due to the availability across time zones, skilled labor, cost-effectiveness, and many more such advantages, companies choose India as the outsourcing center. In-house limitations mean that these peripheral tasks can often detract from the core business.

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Access to a large talent pool, lower salaries and support from the National Association of Software Service Companies (NASSCOM) are some reasons why companies prefer outsourcing to India. They have teams of highly trained professionals who understand and deliver as per your requirements. It is also possible to hire dedicated professionals from this IT outsourcing partner in India. It needs to create its presence, become visible online, and leave a strong impression.

American Express (AMEX) has been practicing business process outsourcing in India. This company entrusts its customer service to some companies in India and the Philippines. Companies who have worked with AMEX are Infosys Ltd and Tata Consultancy Services.

Their comprehensive range of services includes web and mobile app development, UI/UX design, e-commerce solutions, cloud computing, and more. Classic Informatics is a reputable IT outsourcing company that excels in providing end-to-end software development and digital transformation solutions. With a global presence and a team of skilled professionals, Classic Informatics Offset Account in Accounting has successfully catered to the needs of businesses across diverse industries. Their service offerings include web and mobile app development, enterprise software solutions, cloud computing, AI and machine learning, and more. WPWeb Infotech is a leading IT outsourcing company known for its exceptional services in web development and digital marketing.

IT is given high priority in India and the policies on taxation, telecom, etc. have been helpful in improving the infrastructure and communications systems. The firm has clients from virtually every business sector from around the US. A vertically integrated, full service real estate company based out of Bellevue, WA. The firm has developed and built in excess of 81 properties and have more than 10,000 units under management.

Leader with 15+ years of experience in Organizational Capability Building and Marketing Success. Additionally he also loves blogging and sharing his thoughts to help the community. Outsourcing to India is one of the quickest ways to save costs while ensuring that you get high-quality work done. Some good project management tools include ClickUp, Wrike, Jira and Workzone. It’s known for handling IT-enabled services (ITES) for other companies. The first step in outsourcing to India is to understand the outsourcing industry in your niche.

This is because of erratic working hours and the lack of long-term career growth perceived by employees. Plan on-site visits and meet them in person to better understand the outsourcing companies. This way, you can comprehensively understand their work environment, team interactions, and working methodology, allowing you to see if they fit your organization’s work culture.

The rest of Europe only takes up a meager slice of 11 percent, while customers from the region of Asia were even scarcer. Also, go through the leading outsourcing software services and popular outsourcing companies in India to make an informed decision. And remember to follow the best practices mentioned above to ensure a smooth outsourcing process. Choosing the right outsourcing software development company is essential for a profitable partnership. Outsourcing to India also gives you the opportunity to have the best client support.